FAQ

EyeDropShop accepts Visa, MasterCard and American Express credit cards. We also accept Pay and Google Pay.

All orders placed on the site are encrypted. That means your credit card information is safe and secure throughout the transaction.

Only one promo code can be used per order. Sorry!

We're here to help. Just navigate to our Contact page, call us at +1 (844) 442-EYES, or click on the chat button at the bottom of the screen. Our customer happiness team will be happy to help resolve your issue!

Orders are processed within 1-2 business days and are shipped Monday-Friday, excluding federal holidays.

You'll save 5% on every product!

Canceling is simple. Just log into your account, click on "manage subscription" and then click "cancel". Confirm your choice and that's it!

You also have the choice to skip or delay your next order.

Free shipping is available on orders over $99 (before taxes).

The following conditions apply:

- Delivery method is standard ground shipping
- It cannot be combined with another promo code 
- This promotion is valid in all provinces of Canada 

Orders usually ship within 1-2 business days of receipt. Orders ship Monday-Friday, excluding federal holidays.

You may return unopened and unused products within 30 days of purchase.

To initiate a return, simply contact our Customer Happiness team at info@eyedropshop.com. 

Please note:

• Returns must be requested and approved before items are sent back.
• Return shipping fees will apply.
• Items must be in original packaging and condition. We are unable to offer returns on opened or used products.
• Products purchased from other retailers are not eligible for return.
• Refunds are issued to the original payment method unless otherwise specified.

If we sent you the wrong product(s), just send us a photo of what you received. We’ll ship the correct item(s) right away and provide a prepaid return label for the incorrect ones.

If your order arrived damaged, email us with aphoto of the damage within 30 days of delivery. We’ll send you a replacement at no extra cost.

All orders placed on the site are encrypted. That means your credit card information is safe and secure throughout the transaction.

Yes we do! You can read it over here.

Feel free to check them out right here.

Content on this site is for reference purposes and is not a substitute for advice from a licensed health-care professional. You should not rely solely on this content, and EyeDropShop assumes no liability for inaccuracies. Always read and follow labels and directions before using a product. Products on this site might not be right for you.